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Privacy

Data Deletion Request

We respect your right to be forgotten. Submit a request and we'll handle the rest.

Last updated: October 1, 2026

Your Right to Delete

At Nuri, we believe your data belongs to you. You have the right to request the permanent deletion of your personal information from our systems at any time — no questions asked.

This right applies to all users of the Nuri app, including food rescuers (buyers) and partner food businesses. Once your account is deleted, you will no longer be able to access it.

You can also delete your account directly from the Nuri app by going to Settings → Account → Delete Account.

What Gets Deleted

Upon successful completion of a deletion request, the following data will be permanently removed from our active systems:

Full name & profile information
Phone number & OTP records
Saved addresses & location history
Order history & preferences
Partner business profile & listings
Push notification tokens
Support ticket history
Uploaded photos & media

What We Retain

Certain data must be retained even after account deletion to comply with applicable financial, legal, and regulatory obligations:

Transaction & Payment RecordsRetained: 5 years

Required by financial regulations for audit and tax compliance. Records are anonymized and not linked to your identity.

Fraud Prevention LogsRetained: 2 years

Security logs are retained to prevent fraudulent re-registration and protect the community.

Legal Dispute RecordsRetained: Until resolution

If you are involved in an active legal dispute or chargeback at the time of deletion, related records may be retained until the matter is resolved.

Deletion Timeline

1
Request SubmittedImmediately

You submit your deletion request via this form or through the in-app settings. You will receive an email confirmation within minutes.

2
Identity VerificationWithin 24 hours

We may send an OTP to your registered phone number to verify your identity and prevent unauthorized deletions.

3
Account DeactivatedWithin 48 hours

Your account is immediately deactivated. You lose access to the Nuri app and your profile is hidden from all users.

4
Data Permanently DeletedWithin 30 days

All personal data covered by this policy is permanently erased from our primary databases and backups.

Submit a Request

Fill out this form to request permanent deletion of your Nuri account and personal data. All fields marked with * are required.

Prefer email? Email nurifoodrescue@gmail.com with "Data Deletion Request" in the subject line.

Frequently Asked Questions

Can I reactivate my account after deletion?+
No. Account deletion is permanent and irreversible. Once deleted, you will need to create a brand-new account with a different phone number.
What happens to pending orders?+
We recommend completing or cancelling any pending orders before submitting a deletion request. Active orders may be cancelled during the deletion process.
Will my payment information be deleted?+
Yes. Your saved payment methods and bank account details will be removed. However, anonymised transaction records may be retained for up to 5 years for financial compliance.
How long will it take to process?+
Your account will be deactivated within 48 hours and all personal data permanently deleted within 30 days of your verified request.
Can a business partner delete their account?+
Yes. Partner accounts follow the same process. Note that any pending payout balances must be settled before or during the deletion process.

Want to know more about your data?

Read our full Privacy Policy to understand how we handle your information.

View Privacy Policy →