Overview
Welcome to Nuri — the community-driven surplus food sharing platform. This Privacy Policy explains how Nuri ("we," "our," or "us") collects, uses, stores, and protects information about you when you use the Nuri mobile application and website (collectively, the "Service").
By downloading and using the Nuri app, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Service.
We do not sell your personal data. We never have and we never will.
Information We Collect
Account Information
When you register, we collect your full name, phone number, and email address (optional). Phone numbers are used for OTP-based authentication via our secure verification service.
Location Data
With your permission, we collect approximate or precise location to show you nearby meal listings and pickup points. You can revoke this permission in your device settings at any time.
Payment & Transaction Data
When you place an order, payments are processed securely through authorized, PCI-DSS compliant payment gateways. We do not store full card details on our servers. We retain transaction records (amounts, timestamps, order references) for legal and accounting purposes.
Partner Business Data
Food businesses that register as partners provide their business name, bank account details for payouts, business address, and meal listing content (photos, descriptions, prices).
Device & Usage Data
We automatically collect device type, OS version, app version, crash reports, and usage analytics (screens viewed, features used). This helps us improve the app experience.
How We Use Your Data
- Authenticate your identity and keep your account secure via OTP verification.
- Process your food orders and coordinate pickup arrangements with partner businesses.
- Send order confirmations, receipts, and important account notifications.
- Display nearby food listings based on your location.
- Process and disburse payouts to registered food business partners.
- Detect and prevent fraud, abuse, and unauthorized access.
- Analyze aggregated usage patterns to improve the app's features and performance.
- Comply with applicable laws, regulations, and legal requests.
Data Sharing
We do not sell, rent, or trade your personal information. We share your data only with trusted service partners strictly necessary to provide our services:
Regulated, PCI-DSS compliant financial partners to securely process orders and partner payouts.
Enterprise-grade secure cloud hosting providers that store encrypted application data.
Licensed telecommunication providers solely for delivering one-time login verification codes.
Public or regulatory bodies when strictly required by applicable law or court order.
Data Storage & Security
Your data is stored securely on enterprise-grade cloud infrastructure with strict access controls, firewalls, and row-level authorization policies to ensure only authorized parties can access your data. All data is encrypted in transit using TLS 1.3 and encrypted at rest using industry-standard AES-256 encryption.
We retain your personal data for as long as your account is active or as needed to provide the Service. Transaction records are retained for a minimum of 5 years to comply with financial regulations. You may request deletion of your account data at any time — see the Data Deletion page for instructions.
While we implement strong safeguards, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password and enable device lock screen protection.
Your Rights
You have the following rights regarding your personal data. To exercise any of these rights, contact us at nurifoodrescue@gmail.com.
Request a copy of all personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your account and associated personal data.
Request your data in a structured, machine-readable format.
Object to processing of your data for direct marketing purposes.
Request that we restrict processing of your data in certain circumstances.
Children's Privacy
Nuri is intended for users who are 18 years of age or older. We do not knowingly collect personal information from minors under the age of 18. If we become aware that we have collected data from a minor, we will promptly delete that information. If you believe a minor has registered on our platform, please contact us immediately at nurifoodrescue@gmail.com.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via push notification or in-app message at least 14 days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision.
Continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our team is here to help.